You are the HR manager of a hospital and have noticed that performance has become lower among a few employees after COVID-19. Although the organization has made changes to make sure employees feel safe and can do their work, some employees are still not responding as expected.
Dr. Hassan who has been at the hospital for twenty years used to be one of the most engaged and motivated employees at the hospital. He was the first to arrive and the last to leave. He usually worked extra time when needed. He was attentive and communicative but now he seems distant. During the last few months Dr. Hassan has been absent at least twice a week.
Kareem, who has been with the hospital for five years and works as the director of the finance department, was always enthusiastic and encouraged his employees to become better. Since the pandemic started, Kareem has become hostile to employees and peers. He is constantly arguing about excessive expenses and blaming the nursing department for not caring about the organization’s success.
Amal, who is the director of the nursing department, has worked with the hospital for three years. She was a very kind employee and nurse. She enjoyed helping others and was very proud of the job she did. During the last six months, specifically, Amal has been moody and irritable. She evades employees and patients and when she must face them, she mistreats them and then blames them for her behavior saying they are the ones mistreating her.
Using a situational leadership approach, answer the following:
- How can a situational leadership approach help you change behaviors and enhance performance?
- Explain potential reasons for the behavior of the three employees and how these behaviors might impact the workplace culture.
- Select one of the employees and explain what leadership styles you could utilize to address the employee’s behavior.